At EmbForest, we strive to provide high-quality embroidery design files and ensure customer satisfaction. However, due to the nature of our digital products, we have a strict no-refund policy with limited exceptions.

1. Digital Product Policy

Since all our products are digital downloads, they are non-refundable and non-returnable once purchased. We recommend reviewing the product details carefully before making a purchase.

2. Exceptions for Refunds

Refunds may be considered only in the following cases:
Duplicate Purchase: If you accidentally purchase the same design twice, contact us with proof, and we will issue a refund or store credit.
Corrupt or Inaccessible Files: If the downloaded file is broken, corrupt, or not working as intended, contact us within 15 days of purchase for assistance. We will attempt to resolve the issue or provide a replacement.

3. How to Request a Refund (If Eligible)

• Email us at support@embforest.com with your order details and reason for the refund request.
• Attach screenshots or proof of the issue.
• We will review your request and respond within 3-5 business days.

4. Modifications & Cancellations

Since our products are instant downloads, orders cannot be canceled once placed. Please ensure you check all details before completing your purchase.

5. Contact Us

If you have any issues with your purchase, feel free to reach out to our support team at support@embforest.com. We’re happy to assist you!

Thank you for shopping with Emb Forest!